Enterprise messaging has become a necessity, yet trying to manage multi-channel voice and data messages from different systems, in increasing volumes, isn't easy or productive.

The Messaging Interaction Center (MIC) solution lets organisations in business, higher education, healthcare, and other sectors support every aspect of messaging, and do so with a single powerful, LDAP-based software platform.

Flexible choose-by-function deployment options
From voicemail and unified messaging to enhanced messaging, fax and IVR, leverage MIC's unique choose-by-function ports to configure and centrally administer the precise messaging environment you need, by department or enterprise-wide. Better still, the MIC system lets your organisation "license up" from one messaging type to the next as user requirements dictate.

• Voicemail - if that's all your users require. MIC easily and cost-effectively replaces outdated legacy system hardware.
• Unified messaging - not only streamlines e-mails, voicemails and faxes into a user's e-mail inbox, but also integrates disparate systems and administration interfaces onto one platform.
• Enhanced messaging - builds upon unified messaging - integrated e-mail, voicemail and fax - by adding Find-me/ Follow-me, personal call rules, real-time presence management, and other advanced features.

Maximum scalability and reliability
Leverage MIC's N+1 architecture to scale to hundreds of thousands of users across distributed sites, with reliability courtesy of the system's built-in fault-tolerant design.

Migrate to voice over IP via SIP
Support traditional TDM telephony networks to implement MIC in an existing IT infrastructure, then take advantage of our software's inherent SIP architecture to migrate to VoIP - no costly application re-writes or forklift upgrades required.

Interaction Mobile Office
Give mobile users speech-enabled access to all message types and provisioned user directories via the Interaction Mobile Office plug-in. Users can also ensure their availability with voice-activated presence management status settings.

Voicemail
Implement MIC to replace an existing system or launch voicemail from the start, and scale users up to enhanced or unified messaging at any time via simple licensing.

• Voicemail only - play, replay, re-record, send and delete phone messages, set message priorities, etc. Also activate the built-in Interaction Mobile Office application, which works with a market leading speech engine, for speech-enabled mobile office capabilities.
• Single-server voicemail replacement - replace outdated legacy voicemail hardware with the MIC software, LDAP directory data storage, and Web-based Internet Information Server (IIS) administration in one pre-integrated solution.
• Telephone User Interface (TUI) - replicate an existing TUI and customise menu options and numbering using our built-in graphical application generator. Also leverage the available speech engine and voice commands to manage voicemails with greater ease and efficiency. Either way, there's never the need for user re-training.
• Phone system/ voice resource options - MIC works with traditional PBX phone equipment, Centrex systems, PSTN connections, Cisco's CallManager, or via a SIP gateway in a SIP-based VoIP configuration.

Unified messaging
Transform voicemail into multi-dimensional unified messaging via our expandable application suite and simple licensing.

• Unified messaging - consolidate voicemails, e-mails and faxes in the user's e-mail inbox.
• Browser-based message access - access voicemail and fax messages using a standard Web browser.
• Presence management and personal greetings - enable users to set real-time presence statuses for Available, In a Meeting, Out of the Office and other customisable pre-determined status settings.
• Multiple-mail connector - for e-mail, integrate the MIC Server to Microsoft Exchange Server, IBM Lotus Notes and or Sun iPlanet Mail Server simultaneously, and flexibly configure users on their chosen e-mail platform. Also, configure voicemail-only users for persons who don't require e-mail or unified messaging capability.
• Automated attendant - use the built-in speech-enabled auto attendant to create voice menus, store menus in LDAP directories, structure multi-tenant configurations and grant multi-level user access in a single Web-driven environment.
• IVR - pre-integrate Interactive Intelligence's Web-based interactive voice response application via simple licensing to automate inbound self-service processes as well as outbound IVR messages.
• Speech recognition - equip MIC with the speech-driven Interaction Mobile Office application to manage messages, place calls, change presence management status settings, search contacts, etc. using simple verbal commands.
• Supervisory, system and quality monitoring - oversee MIC's System Status, Workgroup Status and other system aspects in real-time with the optionally available Interaction Supervisor monitoring plug-in module.

Enhanced Messaging
Build upon MIC's unified messaging and collaboration features with one-number Find-me/Follow-me, universal message access, message notification options, and calendar and contact management capabilities.

Enhanced messaging users also get call screening, user-defined call handling rules, automatic callback, pre-integrated knowledge management, and desktop faxing and fax "navigation." For workgroup and departmental needs, MIC's Personal Groups settings make it easy to send broadcast messages to groups of addresses and view the status of other MIC users.