products & services
QPC MIS
Contact routing and back office Management Information Systems
Introduction

QPC MIG

VU-ACD
> Intro training
> Full training

VU-ACD Hosted
QPC Back Office Management
MI for performance and workforce management
QPC Contact Now
Hosted Oracle Contact Centre Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
Introduction
QPC has provided management information systems for telephony and contact centres for nearly 30 years. Our latest MIS, the QPC MIG, represents a major advance in technology. For the first time enterprises with multi-site, front and back office environments can be managed from a single system.

QPC Management Information Gateway (MIG) - the QPC MIG and its optional reporting systems provide both data and management information for organisations using popular voice and multimedia ACDs like Aspect, Avaya, Nortel and Siemens as well as the Cisco or Genesys contact routing frameworks. Using the QPC Back Office Management solutions, and custom built Collection Services, the MIG can also work with any application within a back office workflow as well as popular CRM systems.

QPC VU-ACD/100 - the Management Information system for Telstra's CustomNet service based on the Nortel DMS-100 Meridian Digital Centrex ACD. VUACD/100 is designed to provide essential real-time and historical management data and reporting to enable organisations to optimise their call handling by reducing costs whilst maintaining their service level objectives.
For more information on how our products or services could benefit your contact centre please
call us on +61 (3) 9239 5600