products & services
QPC MIS
Contact routing and back office Management Information Systems
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
QPC analytics and reporting solutions that work with the QPC MIG
The QPC Reveal - Information Communication Solutions work with the QPC MIG and provide various analytical and reporting functions:
  • QPC Reveal - Reporting - Comprehensive historical and real-time reporting for users at all levels in the contact centre including agents, team leaders, managers and for those in specialist roles like contact traffic management.
  • QPC Reveal - Analytics - Innovative 'ready to use' & bespoke reporting applications for analysts. Built using the QlikView Business Intelligence (BI) solution these applications give incisive operational need driven insight into contact centre operations. These applications can be viewed through the QPC Reveal Reporting portal or used as stand alone QlikView applications.
  • QPC Reveal - TV - Provides impactful and meaningful information to enable better communication within community spaces using wallboards and dot matrix displays.
  • QPC Reveal - Mobile - Gives access to time critical management information from anywhere in the world via a PC or mobile phone.
Reporting and analytics solutions may also be built using Business Intelligence applications such as Business Objects and Cognos, or reporting solutions like Crystal Reports and Microsoft SQL Reporting Services.

For more information on how our products or services could benefit your contact centre please
call us on +61 (3) 9239 5600