products & services
QPC MIS
Contact routing and back office Management Information Systems
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
QPC MIG - HR Manager
Some systems integration, analytics and reporting applications of data within the QPC MIG require that related human resource (HR) information be available as well. The QPC MIG - HR Manager makes it easy to input and maintain HR information, such as agent names, the ACD log in that they use, the sites that they work from and the business units / teams they belong to etc.

The QPC MIG can also supply just HR information (without associated contact / work data) to other contact systems (such as Quality Monitoring & CRM) to remove the need for entering information into many systems, keep these synchronised and reduce input errors.

For more information on how our products or services could benefit your contact centre please
call us on +61 (3) 9239 5600