For service providers to benefit from economies of scale it is preferable for them to partition a single contact routing infrastructure rather than provide separate equipment for each client. However, many clients have strict rules in regard to the security of the data used to provide management information for them. These businesses often require that any information that relates to their organisation be handled and stored in a 'secure' way, often on a server and database that is separated physically (or at an operating system partition level) from that of other clients.

The QPC MIG can be configured in a number of ways to ensure that all client data from a shared hosted contact management platform is kept 'secure'. Options to provide this security include:

• Providing data Collection and Distribution services that are exclusive to a single client
• Running data Collection and Distribution services on servers (or operating system level partitions of servers) that are exclusive to a single client
• Providing a database that is exclusive to a single client
• Providing a database on servers (or operating system level partitions of servers) that are exclusive to a single client