products & services
QPC MIS
Contact routing and back office Management Information Systems
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
Underlying technologies and compatible platforms
The QPC MIG is predominantly a Java application and as a consequence will function on most operating systems that support Java, including Microsoft Windows, Linux and Sun Solaris.

The Mule Enterprise Service Bus (ESB) is typically used as a container application for the software components of the QPC MIG. Mule ESB is a lightweight integration platform and service container that allows quick and easy connection of applications together. The Mule ESB provides a robust, secure and scalable platform to build enterprise applications offering an array of transports such as JMS, HTTP, Email, FTP, JDBC and many more. It also offers rich set of features for web services, message routing, mediation, transformation and transaction management. Designed around the ESB concept, Mule is the most widely used open source integration platform in the market today.

For more information on how our products or services could benefit your contact centre please
call us on +61 (3) 9239 5600