products & services
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
Introduction

QPC MIG

VU-ACD
> Intro training
> Full training

VU-ACD Hosted
QPC Back Office Management
MI for performance and workforce management
Services & support
VU-ACD Hosted
QPC provides ACD/MIS functionality to contact centres via a Hosted Service on a monthly fee basis. The VU-ACD/100™ Management Information System provides real-time ACD monitoring and comprehensive historical reporting for Telstra’s Spectrum platform.

A single VU-ACD/100 Management Information System Host provides ACD/MIS services to multiple tenants. Each tenant views only the call activity associated with its assigned ACD group(s). Reports can be sent to printers and fax modems for which the tenant has been granted access. Call event data for all tenants is stored in a common database with access restricted by the permissions granted to each tenant.

Benefits
  • Minimise Capital Investment
  • Maximise Contact Centre Productivity
  • Reduce Expense through Efficient Call Handling
  • Eliminate Need for Administrator Personnel
  • No Host Computer Maintenance
  • Feature Upgrades as Required
  • Help Desk Support (Monday to Friday, 7:00am to 7:00pm)
This facility is available to small and medium sized contact centres based on their hourly call load and number of agent positions.

VU-ACD/100 Hosted Service facility can be offered to contact centres with further consideration being given to their half hourly call load.

The VU-ACD/100 Hosted Service is located at QPC’s premises in Mulgrave, Victoria