Course length	1 day (9am - 4pm)
Prerequesites	Knowledge of ACD Call Centre operation and terminology and familiarity with personal computer systems
Target Audience	End users who participate in the day to day running of the Call Centre (eg. Call Centre Supervisors, Team Leaders).
Course size	QPC specialises in small, personalised hands-on training. We therefore require a maximum class size of 4, for greater effectiveness.

The VU-ACD/100 Introductory User Training Course is designed to provide participants with hands-on training of the system functionality.

The VUACD/100 Introductory User Training Course covers the following topics:

• Introduction – VU-ACD/100 Overview
• Real Time Display
• System Descriptions
• System Configuration
• Report Descriptions
• Basic Report Generation
• Database Table Export
• Load Management – Agent Positions

Location	Courses are generally held on site at the customer’s premises, preferably in a location not subject to noise and interruption.
Cost	Please refer to our quotation.
Bookings	Please call QPC Customer Support on 03 9239 5600.
Cancellation	Confirmed bookings may be postponed or cancelled up to 10 working days prior to the course. Postponements or cancellations between 10-5 working days prior to the confirmed date are subject to a 10% charge, based on the course fee only. Postponements or cancellations received less than 5 working days prior to the confirmed date will receive no refund, or if not already paid, will be invoiced for the course fee amount. In the event that QPC must cancel a course for any reason, QPC will be responsible for refunding course fees already paid by the customer.