A good development programme is about more than just good technology. It's also about the training content, processes and the people who use the technology. Our Professional Services team have real first-hand experience of running contact centres and appreciate that successful solutions combine technology, processes and people into an effective whole.

Séntrel's skills inventory rests at the heart of all skills management processes. Skills inventories can be configured to a contact centre's unique skills schema - its specific organisational model, job roles and competency levels - to which staff skills are mapped. If a bespoke skills schema is required to meet specific requirements, or even if modifications to an existing scheme are required, Professional Services can provide the extensive knowledge and consultancy needed to define the roles and skills that are most relevant to your organisation and business goals.

If required, Professional Services are also on hand to help you create sophisticated training courses, or source existing proven content, and make sure you achieve a successful development solution. When creating bespoke eLearning content our interdisciplinary team will work with your Human Resources and Training departments, providing the additional services that your business may need to optimise training programmes and deliver against your business goals. To help you in training content development our team provides:

• Performance improvement consultants
• Educational course writers
• Graphic designers
• Multimedia content creators
• Web programmers

Our Professional Services team are always available to help you develop world-class training and development and are your partners in content development before, during and after implementation.

Drawing on a wealth of contact centre experience Professional Services can help you put in place the right personnel with the right training and processes to support the programmes or systems that you want to implement. In addition they can also offer a variety of consulting services from high-level advice on which solutions will be most appropriate to help you meet your strategic and business objectives to what systems will be most suited to your operating environment.

Finally, our team can provide peripheral support to other human elements within the complete solution with advice from how to build successful project teams for installation of systems to how to train and communicate programme goals across entire enterprises from 10 to 10,000 people.