products & services
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction

Skills Management

Learning Management

Virtual Class

eLearning

Professional services
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
Séntrel development solutions An integrated suite of solutions to help you develop your people to meet your business needs - efficiently and effectively
Séntrel - virtual class
Séntrel - virtual class allows tutor-agent interaction through videoconferencing to teach complex subjects without losing training time by having to move agents to and from classrooms.