QPC MIS
Contact routing and back office Management Information Systems
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
Cancellation and Refund Policy
A) Full refund of the registration fee will be given if advised of cancellation in writing 10 working days prior to the seminar start date. An administration fee of $300 will be applicable if seminar attendance is cancelled more than twice.

B) 60% refund of the registration fee will be given if advised of cancellation in writing less than 10 working days prior to the seminar start date.

C) No refund of the registration fee will be given for cancellation within 2 working days of the seminar or non-attendance. An administration fee of $300 will be charged in addition to the seminar investment when/if delegates choose to register again.

D) In the event that Callscan Australia must cancel a seminar for any reason, Callscan Australia will be responsible only for refunding seminar registration fees received.

Accommodation and Travel
Delegates are responsible for the cost of and organising their own hotel accommodation and travel. (1)

How to register for the seminar(s)
Fill out form in full.

Accepted payment methods are
Credit card or cheque.

Send form with payment to
Callscan Australia Pty Ltd
Attention Seminar Co-ordinator

email:
Fax
Tel:
Post:
seminars@qpc-ap.com
+61 3 9239 5600
350 Wellington Road,
Mulgrave,
VIC 3170
Australia

Your registration will be acknowledged within 3 business days of being received.

After payment is made in full, delegates will be sent a "Welcome to ...." e-mail, 1 -2 weeks prior to the seminar start date. This email includes all relevant information for attendance.

Notes:
(1) Registered delegates are advised NOT to make any travel/accommodation arrangements prior to receiving the "Welcome to..." email.

testimonials
"I would recommend this course not only to call centre managers but all functional area managers so as they can gain the 'complete picture' and know how/when they fit in".
Bianca Presutto, Training Manager
Stellar Call Centres

"The course met my expectations and then some. I found the content was fascinating being new to the call centre environment it was a great insight and have better geared me to lead my team to success. Thank you very much Rose, you have been a fantastic facilitator and your knowledge is thankfully received."
Fiona Bradshaw, Service Centre Manager,
MLC