products & services
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
ICMI seminars
> Smart Strategy
> Essential Skills & Knowledge
> Monitoring & Coaching
> Workforce Management

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Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
ICMI Seminars
As a leader in the ever-growing contact centre industry, QPC has always recognised the importance of effective training and education. QPC provides a range of educational programs that are recognised as second to none and we are committed to raising the level of skill and expertise throughout the industry.

While technology makes the management of a contact centre more efficient, it is the people who work in the contact centre that make the contact centre effective. All personnel within a contact centre should be properly trained to ensure both customer and employee satisfaction. This satisfaction, in turn, leads to customer and employee retention.

September Seminar Series announced – Early bird discounts available. To take advantage of our early bird discount please book in by 24th July, 2009.

Smart Strategy = Strong Leadership: An Executive Workshop on Call Centre Strategic Planning (Available in March 2010)
Previously titled Effective Leadership and Strategy for Senior Call Centre Managers, this powerful executive workshop offers a forum unparalleled in the industry for developing call centre direction and priorities.
    Essential Skills and Knowledge Seminar for Effective Call Centre Management
    Attend ICMI’s flagship seminar and build a solid foundation for successful call centre management. You’ll learn breakthrough strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.
    • 21 - 22 September 2009, Brisbane
    • 24 - 25 September 2009, Sydney
    • 1 - 2 October 2009, Sydney
    • 5 - 6 October 2009, Melbourne
    • 12 - 13 October 2009, Christchurch
    Monitoring and Coaching for Improved Call Centre Performance
    Your call centre agent is the critical link between your customers and your products and services. Discover ICMI’s step-by-step approach to bringing out the best in every agent and delivering a "wow" experience to every customer, every time.
    • 28 - 29 September 2009, Sydney
    • 15 - 16 October 2009, Christchurch
    Workforce Management: the basics and beyond (Available in March 2010)
    The importance of “having the right staff and supporting resources in the right places at the right times” is as crucial as ever to contact centre success. Learn how to create a planning culture that drives consistently improved performance.
      testimonials
      "I would recommend this course not only to call centre managers but all functional area managers so as they can gain the 'complete picture' and know how/when they fit in".
      Bianca Presutto, Training Manager
      Stellar Call Centres

      "The course met my expectations and then some. I found the content was fascinating being new to the call centre environment it was a great insight and have better geared me to lead my team to success. Thank you very much Rose, you have been a fantastic facilitator and your knowledge is thankfully received."
      Fiona Bradshaw, Service Centre Manager,
      MLC