products & services
QPC MIS
Contact routing and back office Management Information Systems
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
Teleopti CCC
Workforce management
ICMI seminars
Operational training
ICMI seminars
> Advancing Quality
> Essential Skills & Knowledge
> Essential Skills & Knowledge for Team Leaders
> Smart Strategy
> WFM Boot Camp
> Workforce Management
CIAC Certification
Globally recognised contact centre qualifications
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
ICMI onsite seminar enquiry form
Onsite classes provide a convenient, cost-effective group approach for instructor-led training – eliminating individual travel costs and providing training when and where students need it most. Please complete the form below and our seminar team will contact you within 2 – 3 working days. Alternatively you may contact us on +61 3 9239 5600.

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I/We would like more information on the seminars below:
Details regarding courses you are interested in:


For more information
t: +61 3 9239 5600
e: seminars@qpc-ap.com

testimonials
"I would recommend this course not only to call centre managers but all functional area managers so as they can gain the 'complete picture' and know how/when they fit in".
Bianca Presutto, Training Manager
Stellar Call Centres

"The course met my expectations and then some. I found the content was fascinating being new to the call centre environment it was a great insight and have better geared me to lead my team to success. Thank you very much Rose, you have been a fantastic facilitator and your knowledge is thankfully received."
Fiona Bradshaw, Service Centre Manager,
MLC