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Learn how to achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations.
  • Understand the "how" behind best practices
  • Boost caller satisfaction
  • Win top management support
  • Discover what separates a good call centre from a great one.

    Now available in a six-cassette tape set. A companion workbook containing over 100 charts and graphs is packaged with the cassette tapes.

    Pricing: A$63.95 inc. GST, postage & handling.
    For further information or to place an order click here.
    Alternatively, please contact Jasmine Funda on (03) 9239 5600.