If you would like to enquire further about our public ICMI seminars, please complete the form below. The seminar co-ordinator will contact you within 2 – 3 working days. Alternatively you may contact our team on +61 3 9239 5600.

Name
Company
Position
Phone
email
Address
State
Postcode

I/We would like more information on the seminars below:
Advancing Quality
Essential Skills & Knowledge
Essential Skills & Knowledge for Team Leaders
Smart Strategy
WFM Boot Camp
Workforce Management
Our purpose for enquiring is that:
We would like to keep staff turnover low
We would like to meet performance objectives more frequently
We would like to improve our forecasting and scheduling accuracy
We would like to improve our coaching and monitoring capabilities
We would like to improve communication between agents, team leaders and managers
Our management team is interested in leadership training specifically for call centres
Our workforce management team would benefit from a greater understanding of the fundamentals of workforce management
Other or give a further description
We are looking to train our: Agents
Team leaders
Supervisors
Managers
Workforce managers, planners and forecasters
Whole team or department
Other or give a further description
Please provide any further details of the areas you would like assistance with:


I would like to receive the ICMI newsletter announcing forthcoming courses throughout the year

For more information
t: +61 3 9239 5600
e: seminars@qpc-ap.com