products & services
QPC MIS
Contact routing and back office Management Information Systems
QPC Contact Now
Hosted Oracle Contact Center Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
ICMI seminars
> Essential Skills & Knowledge
> Monitoring & Coaching
> WFM Boot Camp - NEW!!
> Smart Strategy
> Workforce Management

Registration
> Public Seminar enquiry form
> Onsite Seminar enquiry form

Your ICMI trainer
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC VU-ACD
MI system for the Nortel DMS100 ACD
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
ICMI onsite seminar enquiry form
Onsite classes provide a convenient, cost-effective group approach for instructor-led training – eliminating individual travel costs and providing training when and where students need it most. Please complete the form below and the seminar co-ordinator will contact you within 2 – 3 working days. Alternatively you may contact Kaye directly on +61 3 9239 5600.

Name   
Company
Position
Phone
email
Address
State
Postcode

I/We would like more information on the seminars below:
Please note: all trainings are two days in duration with the exception of Workforce Management Bootcamp which is 4 days. If you wish for a shorter more tailored approach please state this in the "additional comments" section.

How many agents do you have in your contact center?
How many managers do you have in your contact center?
How many employees would you like to train?
What is your training budget?
How many days training would you like?
When would you like the training to occur?
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Additional comments:


For more information please contact Kaye Bunn
t: +61 3 9239 5600
e: kbunn@qpc-ap.com

testimonials
"I would recommend this course not only to call centre managers but all functional area managers so as they can gain the 'complete picture' and know how/when they fit in".
Bianca Presutto, Training Manager
Stellar Call Centres

"The course met my expectations and then some. I found the content was fascinating being new to the call centre environment it was a great insight and have better geared me to lead my team to success. Thank you very much Rose, you have been a fantastic facilitator and your knowledge is thankfully received."
Fiona Bradshaw, Service Centre Manager,
MLC