The volume of information recorded in today's contact centres is continuing to grow, and businesses are struggling to find solutions that are capable of handling the storage and maintenance of this data. Many organisations also require seamless access to all their contact centre data for regulatory compliance, eDiscovery, or dispute resolution.

Autonomy etalk helps organisations meet requirements for regulatory and corporate policies by delivering secure storage and high-performance data retrieval. This solution continuously monitors and backs up stored data, ensuring quick recovery in the event of a disaster. Autonomy etalk additionally provides immediate and transparent retrieval of data, enabling users to conveniently search and play back their archived recordings through the Qfiniti Desktop.

The Qfiniti Hosted Archive optimises data storage and retrieval while minimising costs and IT resources. With Qfiniti Hosted Archive, users can store and manage recordings without having to worry about the cost and frustration of hardware additions, maintenance costs, or the loss of critical contact centre data.

Qfiniti Hosted Archive delivers:

• A Low Cost of Ownership
• Efficient and Flexible Deployment
• Minimal Maintenance and IT Support
• A Scalable and Secure Hosting Facility
• Consolidated Archiving Plans
• Transparent Data Retrieval