products & services
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Consulting
Strategy and operational advice
ICMI seminars
Operational training
Interactive Intelligence
Integrated IP voice, fax, IVR, recording, dialler and workforce management
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Services & support
customer service transformation We help the world's leading companies to reduce cost, increase revenues and improve customer and employee retention within contact centres and other service environments.
Quality monitoring, logging, speech analytics Autonomy etalk Qfiniti Integrated solutions with customer surveys, transaction assistance and eLearning to improve quality and agent performance, deliver business intelligence and ensure compliance
IP contact management Interactive Intelligence All in one IP contact management platform with voice, email, messaging, recording, IVR and dialer functionality for your contact centre and enterprise
training and development ICMI seminars Develop your people efficiently and effectively to meet your business needs
consulting Expertise to turn strategy into action and create or optimise your contact handling operation to meet your strategic objectives
QPC MIG Manage your front & back offices better with innovative, comprehensive and accurate data and reporting
QPC Desktop Connect Improve agent performance using data from your existing office systems