products & services
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
QPC Contact Now
Hosted Oracle Contact Centre Anywhere - Integrated IP voice, email, chat, fax, IVR, dialler and call recording
ICMI seminars
Operational training
Interactive Intelligence
CPE integrated IP voice, fax, IVR, recording, dialler and workforce management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Services & support
customer service transformation We help the world's leading companies to reduce cost, increase revenues and improve customer and employee retention within contact centres and other service environments.
QPC MIG Manage your front & back offices better with innovative, comprehensive and accurate data and reporting
QPC Desktop Connect Improve agent performance using data from your existing office systems
Quality monitoring, logging, speech analytics Autonomy etalk Qfiniti Integrated solutions with customer surveys, transaction assistance and eLearning to improve quality and agent performance, deliver business intelligence and ensure compliance
QPC Contact Now Oracle Contact Centre Anywhere as a hosted solution to make it easy to get integrated IP voice, email, chat, fax, IVR, dialler and call recording
training and development ICMI seminars Develop your people efficiently and effectively to meet your business needs
Interactive Intelligence All in one IP contact management platform with voice, email, messaging, recording, IVR and dialer functionality for your contact centre and enterprise