World renown service thought leader Brad Cleveland to share his insights about contact centres with QPC customers
Brad Cleveland, world renown thought leader on contact centres and service, will take part in an exclusive event in Australia in April. QPC are delighted to be able to provide you with the unique opportunity to take part in this inspirational and thought provoking event. If you would like to attend all you have to do is attend one of our scheduled ICMI Seminars in February / March 2012 or sign up to our mailing list.
Friday, February 03, 2012
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Survey confirms better service for QPC customers for the 5th year running
QPC today announced that its scores for customer satisfaction have risen for the 5th year running. The annual survey, that has been carried out since 2004, measures customers' satisfaction within 10 key areas including help desk response time, installation and the quality of training.
Thursday, October 06, 2011
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Vodafone's strategic approach to MI with QPC MIG recognised at Professional Planning Forum awards
Vodafone's visionary approach to management information using the QPC MIG gained industry recognition as a finalist at the Professional Planning Forum's awards today. The long established, and highly regarded, awards recognise achievement and innovation within the contact centre management information field among other areas.
Thursday, June 09, 2011
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QPC launch Contact Now™ hosted Oracle Contact Center Anywhere multimedia contact platform
QPC and Oracle partnership creates hosted contact platform to make it fast and simple for businesses to deploy state of the art telephony, email, web chat and fax to their entire organisation
Tuesday, January 12, 2010
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