Trigger enables you to watch for specific events and values, capture specified data and trigger actions based on real-time events. Trigger monitors events such as key presses, text in a window and user actions. These can then be set to trigger other actions such as notify a supervisor of a critical event, remind an employee to up-sell on a product order or enforce compliance related actions.

Trigger’s rules engine allows you to specify the text or events that trigger alerts. You configure Trigger using a simple utility that analyses windows in target software applications and assigns a label to each text field and control. You then conduct a simple mapping exercise that specifies trigger criteria and values to pass as parameters when trigger events occur.

After you configure Trigger, the trigger criteria are then loaded onto the Trigger web host, and the rules are passed out to each user's PC. Subsequently, when Desktop Connect Trigger detects a flagged action, it triggers the desired alert or event.

When used with QPC's MIG, Desktop Connect Trigger will also allow you to capture back office work events and create standard management information such as 'productivity' and 'handle time' for agents. You can then use this with your Business Intelligence (BI), workforce management and performance management applications. In addition the MIG can also use the data created by Trigger to supply real-time activity feeds to systems like workforce management.