products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Teleopti CCC
Workforce management
IEX TotalView
Workforce management system and enhancements
Training & development
workforce management courses
QPC ACD MIS
MI systems for Siemens Realitis & BT FeatureNet
QPC Integration Layer
Exchange data between your critical business systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Services & support
IEX management information QPC MIG Improve contact handling and office work with better and faster data for reporting, integration and analysis
consulting Create and optimise your contact handling enterprise to meet your operational and strategic objectives
workforce management Match contact demand with agent resources to improve service, reduce cost and provide a better work-like balance
office management QPC Office Management Solutions Collect the data you need for better workflow, performance and workforce management from office processes like form processing, white mail handling and email.
reporting & analytics QPC Reveal Information how when and where you need it with analysis, display and reporting solutions for PCs, wall boards and mobiles
training Vital resource planning skills to optimise costs, improve service and make your centre a great place to work