Available through a web browser, Agent Activity Tracker (AAT) enables agents to ‘self declare’ their availability to do work, the number of tasks they have completed within a period and the type of work they are doing, typical options include:

• Log in / out - available / unavailable
• The type of task they are doing e.g. processing emails or application forms
• The quantity of work they have completed within a period
• Time on breaks such as tea and lunch breaks

The administration part of AAT enables you to easily define what the self declaration categories are and to deploy these to all, or just some of, the agents within your enterprise.

Data produced by AAT is passed to the QPC MIG so it can be stored and processed to create the historical and real-time data that MI, performance and workforce management systems require for both real-time and historical reporting and adherence purposes. This data can also be used for time in attendance and payroll applications.