products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Teleopti CCC
Workforce management
IEX TotalView
Workforce management system and enhancements
Introduction

IEX TotalView WFM benefits

IEX TotalView SaaS benefits

IEX TotalView SaaS training

IEX TotalView Enhancements (SNAPS)
> QPC Aladdin
     Fair schedule allocation
> QPC Saly
     Payroll management

IEX TotalView Central
> Forecaster
> Planner
> Scheduler
> Change Manager
> Multisite
> Performance Manager
> Administrator

IEX TotalView Advanced
> Multimedia
> Multiskill
> WebStation
> Adherence suite
> Smartsync suite
> Vacation & Holiday Planner
> Outsource Manager

Outbound solutions

Smart architecture
Training & development
workforce management courses
QPC ACD MIS
MI systems for Siemens Realitis & BT FeatureNet
QPC Integration Layer
Exchange data between your critical business systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Services & support
Workforce Management - IEX TotalView Deploy your agents more efficiently to reduce costs and improve service levels.
IEX TotalView hosted solution - Change Manager
Change Manager
More...
The IEX TotalView system includes real-time tools to track your performance and adapt to changing conditions in your contact centre. Your daily forecast is continuously updated as new data is received, allowing you to quickly view your ability to meet your service targets in upcoming intervals.

Take advantage of unexpected overstaffing by assigning offline work to extra agents, and react to unexpected understaffing by cancelling meetings or calling in reserve agents. With the IEX TotalView system, you have the visibility you need to proactively manage your teams for best performance no matter what the day brings your way.