Available for up to 150 agents you can get all the advanced functionality that this leading workforce management system has to offer on a ‘per agent per month’ cost model to help you manage your capital expenditure better. As it’s a hosted solution we’ll also look after the system software and hardware for you on your site, or in our data centre, removing the costs and delays typically caused by training IT staff, implementing software/hardware, keeping this up to date and carrying out essential backups and maintenance. Our expert support and professional services around workforce management are also included in the package.

The benefits of a hosted solution
Lower operating costs - With the ‘per agent per month fee’ you will be able to flex the number of agents you are paying for to meet your organisation’s growth or shrinkage. This avoids the risk of tying up cash in licences that your organisation does not yet, or no longer, requires but still gives you the flexibility to grow as and when you want to.

A hosted solution also removes the operating costs typically caused by training IT staff, implementing software/hardware, keeping this up to date and carrying out essential backup and maintenance.

No capital expenditure - The hosted solution requires no capital expenditure because the hardware and software are rented to you, delivering significant cash-flow benefits for your organisation.

Quick and easy implementation - Our hosted solution can be deployed rapidly into your contact centre as it removes the delays typically caused by training IT staff and implementing both software and hardware.

Minimum impact on IT resource - With a hosted workforce management solution there is only a minimum additional IT resource requirement from within your IT department. It also removes the ongoing IT headaches of keeping software up to date and carrying out essential backup and maintenance work.

Reliability guaranteed - Reliability is key to delivering any managed service and with QPC’s expertise in IEX TotalView systems you can be sure of a service that is always there when required. Our hosted service is subject to service level agreements (SLAs), which ensure your company can access and use the workforce management system when you need it.

Always up to date - with a hosted solution you are kept up to date with the latest features and releases of the workforce management software without potentially painful migration and investments in newer versions. Having a hosted service also means that QPC’s expert engineering and support team handles any upgrades and service issues that may arise.

IEX TotalView overview
IEX TotalView is recognised by leading analysts such as Gartner and Frost & Sullivan as a market leading comprehensive workforce management (WFM) solution for contact centres. It helps your centre forecast and plan more accurately and schedule more effectively. It also supplies real-time information to let you better manage the performance of your people and your operation within the day. By integrating data seamlessly across your enterprise and automating many time consuming and labour intensive processes IEX TotalView gives your contact centre just what its name promises, total visibility into every area of your operation.

IEX TotalView Central
IEX TotalView Central, encompasses the system's core features, providing a solid foundation for effective workforce management in your centre. Forecasting, planning, scheduling and daily management - everything your centre needs to achieve quick and meaningful results.

IEX TotalView Advanced Features
Building upon the solid foundation of IEX TotalView Central, advanced features deliver even greater power and performance for contact centres needing solutions to advanced operational challenges associated with managing multiple agent skills, agent adherence, self service capabilities, multiple customer contact media and enterprise level data sharing and integration.

IEX TotalView is the leading workforce management software because it uniquely combines a system proven in real-world operation with exceptional services from QPC designed to ensure your success. Join thousands of contact centres all over the world and start relying on IEX TotalView to enhance performance, improve productivity, streamline tasks and integrate data in your operation.