Getting IEX TotalView as a service (SaaS), rather than on a perpetual licence basis, may have many benefits for your organisation:

60% first year cash saving - For some organisations preserving cash by buying through operating, rather than capital, expenditure can be crucial. Purchasing IEX TotalView as a service can reduce your first year costs by up to 60% when compared to buying the system on a perpetual licence basis.

Tax benefits - Tax is normally payable on the difference between your income and your outgoings. Consequently, it's best to include as many things as you can in your outgoings to minimise the amount of tax that you'll have to pay. However, if you buy a workforce management system outright only 25% of the cost of the system can be included in your outgoings in the first year. This percentage also diminishes each year in line with tax rules. With a QPC SaaS solution the full yearly cost can be included in your outgoings every year. In the main buying 'software as a service' is considered to be the most tax efficient way of obtaining systems.

Lower operating costs - With the per-agent per-month fee you will be able to 'flex' the number of agents you are paying for to meet your organisation's growth. This avoids the risk of tying up cash in licences that your organisation does not yet require, but still gives you the flexibility to grow as and when you want to.

A SaaS solution also removes the operating costs typically caused by training IT staff, implementing software/hardware, keeping this up to date and carrying out essential backup and maintenance.

No capital expenditure - The SaaS solution requires no capital expenditure because the hardware and software are rented to you, delivering significant cash-flow benefits for your organisation.

Quick and easy implementation - Our SaaS solution can be deployed rapidly into your contact centre as it removes the delays typically caused by training IT staff and implementing both software and hardware.

Minimum impact on IT resource - With a SaaS workforce management solution there is only a minimum additional IT resource requirement from within your IT department. It also removes the ongoing IT headaches of keeping software up to date and carrying out essential backup and maintenance work.

Reliability guaranteed - Reliability is key to delivering any managed service and with QPC's expertise in IEX TotalView systems you can be sure of a service that is always there when required. Our SaaS service is subject to service level agreements (SLAs), which ensure your company can access and use the workforce management system when you need it.

Always up to date - with a SaaS solution you are kept up to date with the latest features and releases of the workforce management software without potentially painful migration and investments in newer versions. Having a SaaS service also means that QPCs expert engineering and support team handles any upgrades and service issues that may arise.