CTIA Management Information System and Gateway
CTIA is a powerful reporting information system for organisations using Cisco ICM or the Genesys framework. The CTIA MIS gives unsurpassed access to and display of granular information using CTI data. It can be used as a highly flexible single point of management information access for complex environments with multiple sites and ACD / contact routing platforms. Alternatively it can be used to generate better reporting for organisations with simple one site one platform operations.

Management Information System (MIS) - reassembles data from every point within your complex contact management infrastructure to display the exact real-time and historical management information you need to improve your contact centre.

Management Information Gateway (MIG) - delivers the right real-time and historical information from your complicated contact management infrastructure to your wall board, performance and workforce management systems to maximize benefits from these.

CTIA Agent Interaction Centre (AIC)
AIC creates a single easy to use desktop application (unified desktop) for agents that works with your existing telephony, email, sales and CRM systems to increase agent productivity and transaction quality.