As a single comprehensive, accurate, interrelated and accessible data resource for an enterprise the QPC MIG is a useful integration point that enables new and existing systems to be incorporated into a contact centre with the best available data. For system integration purposes, historical and real-time data is normally made available through Data Distribution Services. Systems that normally use data from the MIG include:

• Workforce Management - providing real-time and historical agent state, contact volume per period and handle time information.
• ACDs & contact routing frameworks - typically giving real-time call volume information to enable intelligent inter-site routing for a mixture of contact routing platforms.
• Quality Monitoring / call recording - normally producing call IDs to enable call recordings to be related to sophisticated call analytics (e.g. enabling all the interactions within a call with multiple transfers to be reviewed so that the cause of transfers can be identified) as well as providing destination agent - contact ID information back to the network to enable 'cloud based' call recording.
• Business Intelligence (BI) - providing data for analysis and reporting purposes.
• Customer satisfaction measurement and Enterprise Feedback Management - enabling call context (typically transfer) information to be used within customer satisfaction analysis and trigger information (call event, transfer, customer) for Event Driven Feedback.
• Wallboards - normally producing contacts offered, service level, abandoned contacts and productivity information for sites and business units.

Some systems integration, analytics and reporting applications of the QPC MIG's data require that related human resource (HR) information be available. The QPC MIG - HR Manager makes it easy to input and maintain human resource information, such as agent names, the ACD log in used by them, the sites that they work from and the business units / teams they belong to. The QPC MIG can also supply just HR information to other contact centre systems (such as CRM and Quality Monitoring) to remove the need for entering information into many systems, keep these synchronised and reduce input errors.