products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
Introduction

Technical overview
> Introduction
> Data Collection & Distribution        Services
> Technology and compatible        platforms
> Integrating systems
> Reporting and analytics
     applications
> Analytics and reporting
     solutions
> 3rd party reporting and
     Business Intelligence tools
> HR Manager
> Database
> Resilience
> Interrelating data
> Security and hosted routing
     platforms

QPC Office Management Solutions
> Introduction
> QPC Desktop Connect
> QPC Work Management
     Centre
> QPC Agent Activity Track
> QPC Reveal Reporting
     for office management

QPC Reveal Information
  Communication Solutions

QPC Agent Interaction Centre
Teleopti CCC
Workforce management
IEX TotalView
Workforce management system and enhancements
Training & development
workforce management courses
QPC ACD MIS
MI systems for Siemens Realitis & BT FeatureNet
QPC Integration Layer
Exchange data between your critical business systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Services & support
Resilience
The QPC MIG can be configured to work with both a 'hot' and 'warm' backup system. In the 'hot' configuration two servers are used simultaneously and if one fails the second will activate automatically without missing any data. In a 'warm' arrangement the second server is continuously available but is activated manually.

Having a backup system makes sure that the QPC MIG is available continuously for business critical applications.