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Workforce & Performance Management
Workforce Management
Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction
Qfiniti Observe
> Compliance Logging
> Quality Monitoring
Qfiniti Easylink
> Desktop triggers & capture
Qfiniti Advise
> Agent assessment
Qfiniti Survey
> Customer surveys
Qfiniti Explore
> Speech analytics
Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring
Qfiniti Expert
> eLearning
Qfiniti JASS
> Job applicant screening
Qfiniti Hosted Archive
Qfiniti Web Access
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Introduction
Skills Management
Learning Management
Virtual Class
eLearning
Professional services
Consulting
Strategy and operational advice
Introduction
Strategy Realisation Consulting
Operational Consulting
Training & development
Career path, performance and operational training programmes
Introduction
BTEC Career Path
> Stage 1
> Stage 2
> Stage 3
> Stage 4
> How it works
> Coaching & workshops
> Partner support
QPC Results
> Results Sales
> Results Service
> Results WFM
QPC Integration
Data exchange, capture and reporting systems
Introduction
QPC Integration Layer
QPC Barista
QPC Desktop Connect
CTIA
Contact routing management information system, gateway and agent unified desktop
Introduction
Services & support
Introduction
Account management
Support and engineering
Project management
Professional services
Ongoing relationships
Online support centre
Quorum user groups
Introduction
Workforce Management - Login
Autonomy etalk Qfiniti - Login
case studies
Sky
- Autonomy etalk Qfiniti call and screen recording for quality management
Halifax General Insurance
- QPC Results performance improvement training
Dell
- operational and strategy consulting
Xerox
- operational and strategy consulting
EDS
- QPC Results performance improvement training
news & events
Pitman Training chooses hosted QPC Séntrel Learning Management System for its new Management Professional learning programme
QPC Séntrel Total Capability Management system wins Best Product at the 2008 European Call Centre Awards
QPC launches Back Office, Home Working and eLearning solutions at Call Centre Expo 2008
Best Laid Plans - better resource planning - Q&A from CCF magazine
QPC buys Perimeter Technology
Getting service right - from CommsMEA magazine
Policing policy - getting resource management right - QPC feature from Criminal Justice Management magazine
Views on training from leading UK businesses, national qualification providers, performance improvement specialists and the sector skills council - QPC feature from Customer Management magazine
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