products & services
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
exchange data between your critical business systems
QPC MIS
Contact routing and back office Management Information Systems
QPC Back Office Management
MI for performance and workforce management
Introduction

QPC Desktop Connect
> QPC Trigger
> QPC Monitor
> QPC Process

QPC Work Management Centre

QPC Agent Activity Track

Services & support
Quorum user groups
QPC Work Management Centre
The Work Management Centre (WMC) collects task arrival rate information. This information is typically used by MI reporting and workforce management applications, via QPC's MIG, for forecasting and ultimately scheduling purposes.

The WMC collects arrival rate information for manual tasks, such as white mail arrival, via a web interface that prompts an administrator to input how many tasks have arrived within the previous period, normally 30 minutes.

The WMC can also collect task arrival information from third party systems such as document scanning applications and CRM systems.