The BTEC Career Path for Contact Centres is a four stage training and development programme that provides structured career development for those working within contact centres and customer services, from the point at which they join right through to being a manager.

The achievement of the required skills and knowledge at each stage is acknowledged through internationally recognised qualifications, which support other customer service and contact centre awards, including further stages within BTEC Career Path for Contact Centres.

The Career Path combines the quality assurance, certification and on-line testing experience of the international awarding body Edexcel with an innovative on-line Learning Management System (LMS), based on QPC's Séntrel, which enables organisations and individuals to manage their progress and receive all the learning materials and content they need to advance.

In the UK the Career Path is also mapped to both the e-skills UK National Occupational Standards (NOS) and the Contact Centre Careers and Skills Framework.

If you are a business looking to implement the BTEC Career Path for your employees QPC's training teams will provide effective and efficient coaching and workshop support so that your employees and your business get the most from your investment in the qualifications.

Alternatively, if you are a training provider or want to be able to support the BTEC Career Path within your own organisation, QPC can provide Partner Support through facilitator training and additional services that will enable you to gain quickly the skills and accreditations needed.

Features of the BTEC Career Path from QPC include:

• coaching and workshop support with experienced facilitators
• easy on-line registration for participants and organisations
• better management through access to the on-line Learning Management System
• comprehensive learning materials and module support through an on-line LMS
• efficient and effective on-line testing for qualifications at accredited centres
• customisation of support modules
• integration of your own learning materials
• customisation of the LMS and management reporting to suit your specific requirements

Benefits of the BTEC Career Path for the employer are:

• Employee competence improved in mission critical areas - by targeting and focusing on specific modules, relevant to any critical areas
• Higher return on investment per employee - improved and competent employees will return greater levels of service
• Operational efficiency improved - flexible learning provides more effective delivery timescales Attrition rates reduced - recruiting and training employees committed to the industry by introducing the introductory Stage 1 and committing them to a genuine career path
• Objective assurance of training outcomes - work-based blended learning programmes focused on company objectives not theory
• Credibility for the organisation to external audiences - recognising that all employees are qualified to a recognised standard

Benefits of the BTEC Career Path for the employee are:

• National and international recognition of competence - qualifications recognised on NQF and NOS
• Four-stage programme - offers a more structured training programme and career path from introduction to management
• Credibility increased to support any future work placement applications - the qualifications recognise value and understanding within the industry
• BTEC Career Path qualifications recognised between call centres - Career Path has standard training and assessment providing recognition
• Career progression and financial rewards - progression through the qualifications can lead to promotion and greater rewards
• Value of job role and importance recognised - training signifies investment and greater recognition in the company