We supply leading workforce management solutions to match agent supply to call demand and deploy valuable resources to reduce costs and improve customer service. Our solutions are available as hosted and managed services as well as traditional customer premises equipment (CPE) deployments.

Multimedia - maximise productivity and manage service levels better by managing all forms of contact from voice calls to emails, letters and faxes.

Multiskill - manage resources with skill types to leverage skills based routing investments, improving customer service through first call resolution within service level constraints and gaining multiskill efficiency.

Multisite - single server architecture to reduce costs and enable the virtual contact centre enterprise.

Holiday and Vacation planning - automate the holiday booking and administration process to reduce costs and manage resource more effectively.

Real-time adherence - gain an up to the minute understanding of individual productivity to manage resources better.

Scheduling with ACD rules simulation - align your resources with your ACD routing to develop the best routing logic for your business and resource constraints.

Integration - use and distribute data quickly and easily across your enterprise.