QPC MIG
Front and back office management information for reporting, analysis and integration
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
QPC Desktop Connect Monitor
Monitor delivers unprecedented insight into how your business processes are executed. Monitor captures detailed data on how users interact with their software applications, including:
  • Date
  • Application module
  • Time
  • Duration of use
  • User name
  • File and web access
  • Computer name
  • Application name
  • Specific function keys used
  • Values entered by users or returned by software
Monitor logs software usage data in real time, giving you the precise timing of activities such as logging on, logging off, idle periods, which applications are used, how long they are used for and even which screens within an application are accessed. Monitor’s log reports include details of every user’s activity line by line and can be used to pinpoint particular activities such as security breaches.

In addition to log reports Monitor also features timeline reports that offer a graphical representation of users’ desktop activities over time. With timeline reports you can manage individual performance, identify efficient and inefficient activities and see which activities take up most time. In addition, timeline reports let you drill down to see granular detail using criteria such as user, application and time, so you can fully understand how each process is being completed. Using timeline you can also create bar charts that display data such as total application usage.