Process offers you unprecedented visibility into, and understanding of, your company's day to day business processes. With Process you have the ability to recognise an entire business process that may span several software applications and multiple complex steps, capture details about how that process is implemented, the length of time it takes and how many times it has occurred. Typically Process tracks and analyses specific metrics such as:

• Duration, including time required for each step
• Maximum, minimum and average values for users and groups
• Number of times a process or step is executed
• Transaction values or account data at a given stage
• Time spent on combined processes, incomplete processes, including where in the transaction the process stopped

With the Process module you are free to set the order in which the steps within a process should take place, if any, as well as what steps constitute the process. For example, the input of client details, followed by the input of property details, followed by a loan approval, may be a mortgage application process. You simply tell the system that these steps must occur, and the order of them, and when detected Process will automatically calculate the total length of each mortgage application as well as how many of these have been completed. This flexibility makes it easy for Process to adapt to the way that you have organised workflows within your business.