products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
Introduction

Standard Edition

Contact Centre Edition

Enterprise Edition
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
training & development Career path and performance improvement focussed training and development to benefit your employees, your business and your customers
Introduction
QPC provides 2 different types of training and development services that will offer real benefits for your employees, your business and your customers alike:

BTEC Career Path - a 4 stage training and development programme that provides structured career development for those working within contact centres and customer services, from the point at which they join right through to being a manager.

QPC Results - improvement programmes targeted at sales, service and workforce management to dramatically increase the performance of your people - fast.