Agent training is a critical element in any successful customer contact centre. But giving your agents the information they need to do their jobs can be challenging, time consuming and costly – and information is only part of the answer. To be truly effective, training initiatives should help your agents acquire and retain value-based knowledge. And you need a way to measure and evaluate the success of your training program. Gain all those capabilities, and more, with Qfiniti™ Expert™.

Automate Agent Education
Qfiniti Expert is a powerful eLearning tool that automates agent education through the targeted, intelligent delivery of online training programs. Qfiniti Expert provides the tools needed to build skills and knowledge, to enhance agent performance, and to improve agent retention and productivity. And that means positive performance results for your customer-driven organisation.

• Delivers content directly to the desktop so training courses can be taken anytime, anywhere
• Delivers content alongside reviewed recordings and agent evaluations for online coaching and feedback
• Reduces churn and recruitment costs
• Streamlines the deployment of complex training programs to numerous participants and/or multiple locations
• Complements existing training programs through compliance and integration with industry-leading training and development applications
• Targets information to the agent based on priority to guide the agent through self-paced eLearning
• Enables online search for agents that need to reference training materials on the job

Qfiniti Expert puts today’s most advanced eLearning solutions at your fingertips.