products & services
QPC MIG
Front and back office management information for reporting, analysis and integration
ICMI contact centre career training
Operational training
CIAC Certification
Globally recognised contact centre qualifications
Workforce & Performance Management
Autonomy etalk Qfiniti
Quality monitoring, logging, agent assessment, speech analytics and survey systems
Introduction

Qfiniti Observe
> Compliance Logging

> Quality Monitoring

Qfiniti Easylink
> Desktop triggers & capture

Qfiniti Advise
> Agent assessment

Qfiniti Survey
> Customer surveys

Qfiniti Explore
> Speech analytics

Qfiniti Assist
> Transaction assistance
Qfiniti Introspect
> Desktop activity monitoring

Qfiniti Expert
> eLearning

Qfiniti JASS
> Job applicant screening

Qfiniti Hosted Archive

Qfiniti Web Access
KnoahSoft Harmony Suite
Quality monitoring, speech analytics and survey systems
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
QPC Integration
exchange data between your critical business systems
Services & support
Quorum user groups
Qfiniti Web Access
Qfiniti Web Access is a thin-client interface that enables users to search for and play back calls and perform agent performance evaluations within Qfiniti Enterprise. Qfiniti Web Access simplifies remote access and enables contact centers to extend compliance and quality management to globally distributed offices and external business partners. Qfiniti Web Access does not require any client-side hardware or installation, minimizing hardware, IT, and administration costs. This interface additionally optimises network speed and efficiency for immediate access to contact centre data.