Over the next few days, my experience is going to be very similar to others across the Salesforce community. It will be very busy and rushed as we prepare to… read more →
Whenever we deal with customers, we are asking our brains to do a lot. We are trying to see things from the customer’s perspective, to understand their issue and how… read more →
Starting a new term feels full of promise. Ben Willmott at Teleopti, considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders Young people… read more →
It’s a beautiful summer’s morning and, as I wake up, the very first thought that pops into my head is: “Today, I want to call a contact centre!” Seriously? No,… read more →
Millennials like me have grown up in an age where new technology practically grows on trees. This fuels an unrelenting “…desire to find new and better [ways] of doing things”.1… read more →
We’re pleased to share that the Interactive Intelligence Customer Interaction Centre (CIC) customer engagement software suite has been named a UK 2016 Top 10 Call Centre Helper Technology Award winner.… read more →
When Henry Ford invented the motor car, he famously said, “if I had asked customers what they wanted, they’d have said a faster horse.” In 2016, we are facing a… read more →
Are you using live chat in your business? If you’re not already, you should think about it soon. Live chat is a quick and easy option for customers to access… read more →
September has that “back to school” feeling and Ben Willmott of Teleopti recommends three simple workforce management strategies to attract the brightest young talent and keep ahead of the competition.… read more →
Loaning out your employees to the rest of the business gives them fresh perspectives on career paths and spreads your knowledge to the rest of the organization – but it… read more →