Can you afford desktop analytics and agent guidance?

The benefits of Qfiniti Optimize.pngAs a call center professional for many years, it became an annual ritual for me to devise return-on-investment (ROI) studies for an abundant variety of contact center technology investments.  Given the profound potential effect of a well-designed desktop analytics and guidance solution on a number of call center cost drivers, the business case for desktop analytics products is remarkably strong…

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