Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused on only one type of customer interaction or a blend,… read more →
Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →
I recently came across the Japanese terms genchi genbutsu and genba; they’re both key principles of the Toyota Production System, which comprises Toyota’s management philosophy and best practices. While they… read more →