Category Archive for ‘cloud contact center’

Taking Service to New Heights with Salesforce and PureCloud Engage

Cloud Services that Work Together Salesforce Service Cloud is the leading customer relationship management (CRM) platform for customer service and support (Gartner). Typically, Service Cloud is implemented in the context… read more →

Gary SmithNo CommentsCloud Call Center, cloud contact center, CRM, customer engagement, PureCloud, PureCloud Engage, Salesforce

PureCloud Buzzword Bingo

Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →

Gary SmithNo CommentsAgent Engagement, Amazon Web Services, analytics, Automated Testing, AWS, big data, call center capacity planning, Call Center Scheduling Software, Call Center Software, Call Center Solutions, Cloud Application, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, cloud contact center, Cloud Platform, Co-browsing, collaboration, Contact Center, contact center planning, Contact Center Software, Contact Center Solutions, Contextual Information, Continuous Deployment, customer engagement, Customer Engagement Platform, Customer Engagement Software, customer interaction, customer journey, Dialer, Elastic Load Balancing, ELB, Events Data, Familiar Controls, Hosted Dialer, Humor, IVR, Liquid Expectations, MapReduce, Microservices, Omnichannel, Predictive Dialer, Public REST API, PureCloud, Scaling and Reliability, Stateless, Tech-speak, unified communications, video chat, webRTC, workforce optimization

PureCloud Wins Frost & Sullivan’s North American Cloud Contact Center Visionary Innovation Leadership Award

Interactive Intelligence has received Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award. Frost & Sullivan selected Interactive for the award based on the visionary innovation… read more →

Gary SmithNo Commentscloud contact center, customer engagement, Customer Experience, Omnichannel, PureCloud

Teleopti signs multi-site deal of the century! Xargquog Tourist Board supported in time-travel tourism drive

Stockholm, April 1, 2016 Today, Teleopti, the world’s leading supplier of workforce-management solutions, signed a supply contract with the Xargquog Tourist Board (XTB) to deliver their advanced, state-of-the-art workforce management… read more →

Gary SmithNo CommentsCloud, cloud contact center, muliti-site, multi-channel, Multi-channel contact center, workforce management

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