Category Archive for ‘Contact Center Software’

You don’t need crystal balls, just the agility and courage to react

We all know now the impact that Covid-19 had on our businesses, the economy and our behavior in general.  We’re all customers of businesses in every aspect of our lives… read more →

QPC AdminCall Center, Call Center Software, Call Center Solutions, Cloud, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, Cloud Platform, Contact Center, contact center planning, Contact Center Software, Contact Center Solutions, Genesys

WFM in lockdown

As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s say it’s an opportunity for… read more →

QPC AdminAdherence, agent coaching, Agent Engagement, agent performance, agent stress levels, agent training, Best Practices, Best Practices / Metrics, Call Center, call center capacity planning, Call Center Scheduling Software, Call Center Software, Call Center Solutions, call center training, Coaching and Training, collaboration, Contact Center, Contact Center Software, Contact Center Solutions, Culture, QPC Consulting, Service Levels, Strategic Planning, WFM

The PureCloud Platform: Designed with Change in Mind

The PureCloud Platform: Designed with Change in Mind The Genesys® PureCloud® platform is a native cloud application with a complex ecosystem. The solution consists of more than 200 microservices, deployed in multiple… read more →

QPC AdminNo CommentsCall Center, Call Center Software, Contact Center Software, Omnichannel, PureCloud

PureCloud Buzzword Bingo

Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →

QPC AdminNo CommentsAgent Engagement, Amazon Web Services, analytics, Automated Testing, AWS, big data, call center capacity planning, Call Center Scheduling Software, Call Center Software, Call Center Solutions, Cloud Application, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, cloud contact center, Cloud Platform, Co-browsing, collaboration, Contact Center, contact center planning, Contact Center Software, Contact Center Solutions, Contextual Information, Continuous Deployment, customer engagement, Customer Engagement Platform, Customer Engagement Software, customer interaction, customer journey, Dialer, Elastic Load Balancing, ELB, Events Data, Familiar Controls, Hosted Dialer, Humor, IVR, Liquid Expectations, MapReduce, Microservices, Omnichannel, Predictive Dialer, Public REST API, PureCloud, Scaling and Reliability, Stateless, Tech-speak, unified communications, video chat, webRTC, workforce optimization

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