As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s say it’s an opportunity for… read more →
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help to attract and retain the best staff. According to a… read more →
I recently came across the Japanese terms genchi genbutsu and genba; they’re both key principles of the Toyota Production System, which comprises Toyota’s management philosophy and best practices. While they… read more →