Category Archive for ‘Genesys’

You don’t need crystal balls, just the agility and courage to react

We all know now the impact that Covid-19 had on our businesses, the economy and our behavior in general.  We’re all customers of businesses in every aspect of our lives… read more →

QPC AdminCall Center, Call Center Software, Call Center Solutions, Cloud, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, Cloud Platform, Contact Center, contact center planning, Contact Center Software, Contact Center Solutions, Genesys

It’s time to make the move – the benefits of a cloud contact centre await, 5 reasons to work with a value-added re-seller

After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power… read more →

QPC AdminNo CommentsBest Practices, Call Center, call center capacity planning, Call Center Scheduling Software, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, Cloud Platform, Consultant Corner, Contact Center, Genesys, Real-time Adherence, webRTC, WFM, WFM Process, workforce management, Workforce Optimisation

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