Category Archive for ‘HP WFO’

I feel like one of the lucky ones…..but let me explain!  Several years ago I moved roles to support a new Funds & Custody related product in a large global… read more →

Each May, the OpenText team enjoys the fantastic opportunity to support our long-time partner SAP at the SAPPHIRE NOW conference. Few companies can stage an event the size and scope… read more →

Preparations are well underway for Dialogue 2016—the industry’s customer engagement event of the year! And what a timely event this is, with everyone talking about customer engagement or customer experience.… read more →

We’re happy to announce that Forrester’s Ron Rogowski, Principal Consultant serving customer experience professionals, is the Dialogue 2016 keynote speaker! Ron will share how companies can develop and execute digital-first customer… read more →

As a call center professional for many years, it became an annual ritual for me to devise return-on-investment (ROI) studies for an abundant variety of contact center technology investments.  Given… read more →

Guest blog by Brian Weiss, Chief Technology Officer, HP Software   Most organizations are struggling to manage the flood of rich media moving through their networks on a daily basis.… read more →

Over the past eight years, I’ve conducted hundreds of unique experiments, but there are very few page elements that I’ve tested more frequently than hero banners. I recently had the… read more →

Ever feel like you’re on the Dark Side of workforce optimization?   I am very excited to tell you how, with the recent release of HP Qfiniti 10.5 and HP… read more →

In HP TeamSite 8.1, we’ve introduced some exciting new capabilities designed to simplify the process for marketers to create amazing digital experiences. I want to share one of those with… read more →

Does your contact center suffer from Diminished Customer Delight (DCD)?   This is an all-too common ailment when it comes to customer engagement, but now relief is near. Roger Lee, aka… read more →