Top Customer Experience Practices to Implement in 2019 Some industry experts believe that customer experience (CX) is evolving to another level. Companies continue to struggle to make CX a priority… read more →
Top 5 Technology Predictions: What’s Next for Customer Experience “Life moves pretty fast.” No kidding, Ferris. Change is flying at us faster than ever. And, nowhere is it more present than in the… read more →
The PureCloud Platform: Designed with Change in Mind The Genesys® PureCloud® platform is a native cloud application with a complex ecosystem. The solution consists of more than 200 microservices, deployed in multiple… read more →
Improve Your Market Reputation With Microservices Do you remember the last time you got stuck in a major traffic jam? Like me, did the experience include a thousand brake lights… read more →
Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →
Interactive Intelligence has received Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award. Frost & Sullivan selected Interactive for the award based on the visionary innovation… read more →
Contact centers have always been about the numbers; reporting is very important. Initially, the focus was on abandon rates, average speed of answer and average handle time. However, it became… read more →