Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →
Interactive Intelligence has received Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award. Frost & Sullivan selected Interactive for the award based on the visionary innovation… read more →
Contact centers have always been about the numbers; reporting is very important. Initially, the focus was on abandon rates, average speed of answer and average handle time. However, it became… read more →