Guest blog by Patrick Kehoe, WW Head, HP Exstream I’m excited to share a new HP Exstream customer success story featuring BNP Paribas Personal Finance, a global leader in… read more →
I think most of us would agree that flexibility and the ability to adapt are important, but we perhaps don’t realize how much we rely on this. Take for example… read more →
Are you an insurance Conversion Rate Optimization (CRO) expert looking to make your mark, but you feel like you’re slaving away with little sustained success? Or are you meeting stiff resistance… read more →
In this blog we will discuss the strategic advantages to using an effective agent desktop guidance and automation product like HP Qfiniti Optimize. Because the underlying technologies are similar, desktop… read more →
The term “customer engagement” is everywhere now. The industry is moving from touting “customer experience” to “engagement” because we all know that “engagement” is much deeper; it is about interactions,… read more →
There are several software products on the market called “desktop analytics.” Different products collect different information from the desktops, and different products have different ways of organizing the data collected… read more →
Excelling in customer experience is a critical component to outperforming your competitors and delivering lifetime customer value. As millennials and Gen-Zers are become the norm – 75% of the labor… read more →
As a contact center leader, are you always asked to do more with less, yet expected to deliver an outstanding customer experience? Are you tired of having to justify or… read more →
Before recently joining the HP Workforce Optimization Software team, I worked for a large global contact center organization, where I was in charge of QA and Training. One of my… read more →
Click here for the latest HP TeamSite, HP MediaBin and HP TeamSite Optimost product updates Give your digital team even more leverage to create beautiful and impactful customer experiences.… read more →