After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power… read more →
The Unified Communications and Customer Engagement worlds are abuzz with talk about WebRTC – a new technology for Web Real Time Communications (in short: audio, video and data streaming in the… read more →
Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →