Category Archive for ‘webRTC’

It’s time to make the move – the benefits of a cloud contact centre await, 5 reasons to work with a value-added re-seller

After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power… read more →

QPC AdminNo CommentsBest Practices, Call Center, call center capacity planning, Call Center Scheduling Software, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, Cloud Platform, Consultant Corner, Contact Center, Genesys, Real-time Adherence, webRTC, WFM, WFM Process, workforce management, Workforce Optimisation

Don’t Let Tools Define the Mission: WebRTC in Customer Engagement

The Unified Communications and Customer Engagement worlds are abuzz with talk about WebRTC – a new technology for Web Real Time Communications (in short: audio, video and data streaming in the… read more →

QPC AdminNo CommentsCloud Architecture, customer engagement, PureCloud, softphone, Telephony Trends and Futures, webRTC

PureCloud Buzzword Bingo

Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →

QPC AdminNo CommentsAgent Engagement, Amazon Web Services, analytics, Automated Testing, AWS, big data, call center capacity planning, Call Center Scheduling Software, Call Center Software, Call Center Solutions, Cloud Application, Cloud Based Call Center, Cloud Call Center, Cloud Call Center Software, cloud contact center, Cloud Platform, Co-browsing, collaboration, Contact Center, contact center planning, Contact Center Software, Contact Center Solutions, Contextual Information, Continuous Deployment, customer engagement, Customer Engagement Platform, Customer Engagement Software, customer interaction, customer journey, Dialer, Elastic Load Balancing, ELB, Events Data, Familiar Controls, Hosted Dialer, Humor, IVR, Liquid Expectations, MapReduce, Microservices, Omnichannel, Predictive Dialer, Public REST API, PureCloud, Scaling and Reliability, Stateless, Tech-speak, unified communications, video chat, webRTC, workforce optimization

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