CCNG hosted by the Texas Workforce Commission: Smarter contact center hiring decisions

Dr. WFO presenting at CCNG - March 2016.jpgThank you to Candy Kothmann, North Texas Tele-Center Director of the Texas Workforce Commission, for hosting the first of many CCNG events in March. The event covered the topic on making smarter hiring decisions; it was well-received by all who attended. HP Workforce Optimization Software was one of the sponsors of the event.  If you are not currently a member of CCNG or haven’t attended a regional CCNG event, I highly encourage making the time…


Source: HP Marketing Optimisation