Dr. WFO has a prescription for reducing customer effort

Dr. WFO Recommended - HP WFO Software.pngDoes your contact center suffer from Diminished Customer Delight (DCD)?


This is an all-too common ailment when it comes to customer engagement, but now relief is near. Roger Lee, aka Dr. WFO and my colleague here at HP WFO Software, has teamed up with contact center experts at ICMI to offer remedies for reducing customer effort, the all-important metric that makes or breaks your ability to delight customers.

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