How to “Green” Your Contact Center

Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help to attract and retain the best staff. According to a survey conducted by the Society of Human Resources Management on HR and environmental sustainability, 49% of businesses with green workplace practices claimed these environmentally conscious actions helped them recruit top talent. Additionally, 40% believed a green work environment resulted in greater employee retention.

Implementing eco-friendly practices might seem like a lot of hard work, but in reality, it doesn’t take much to make a difference. Even making small changes over time can impact both your business and the environment in a big way. In honor of Earth Day, here are some tips to help you reduce your contact center’s carbon footprint and increase your cost savings:

    • Reduce Paper Processes: Training is crucial in the contact center, but there’s no need to print out countless educational documents and handouts for your agents. Using tools like intraday automation, you can integrate with your LMS to deliver automated training sessions and important messages directly to agent desktops. This not only increases efficiency in the contact center, it reduces unnecessary paper consumption.
    • Start a Recycling Program: Did you know that 90% of waste in the workplace can be recycled? Setting up a recycling program at the workplace is an easy initiative and helps reduce the waste sent to our landfills. Just place recycling bins in break rooms and several areas around your contact center for easy access, and make sure to label the bins appropriately. It’s also a good idea to get management on board to lead by example and encourage staff to participate.
    • Provide Natural Light: Natural lighting not only leads to greater energy savings, it can help to reduce absenteeism, increase productivity and even provides health benefits. According to a study from Northwestern Medicine and the University of Illinois at Urbana-Champaign, employees with windows in the workplace received 173% more white light exposure during work hours and slept an average of 46 minutes more per night than employees without natural light exposure in the office.
    • Turn Off Computers After Hours: When you’re leaving for the day, make sure to shut down your computer.  According to a study by 1E and the Alliance to Save Energy, a U.S. company with 10,000 PCs will waste $260,000 a year in energy due to computers that are powered on but not in use. If everyone in the workplace took a few extra seconds to shut down their computers at the end of the day, your contact center would greatly increase its savings while protecting the environment.

By taking these simple steps, you and your team can improve  the health and protection of our planet while benefiting your contact center in more ways than one. Why not implement greener business choices today and make a difference in the world?

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Source: Intradiem